International Orders - Important Update

Due to the uncertainties of Brexit, the recent postal chaos and the ongoing global pandemic, we have taken the difficult decision to SUSPEND all orders from outside the UK for the time being. We are sorry to disappoint our international customers, but there are many factors beyond our control which are conspiring against us being able to provide our usual high level of service.

We look forward to a time when we can offer our overseas shipping again x

Delayed Parcels

We send all our parcels by 1st class post, however Royal Mail are continuing to experience some delays so occasionally parcels are taking much longer than usual to arrive. We have no way of tracking where your parcel is once it has left Japan Crafts HQ, and no way of predicting when it will arrive. The vast majority of parcels DO turn up eventually, but sometimes this can take several weeks or more.

Please do not contact us about a missing parcel until at least 2 weeks after you would have expected it to arrive. We will not send out a replacement parcel until at least 4 weeks after the original posting date - we've done this in the past and customers have ended up with two parcels which just causes extra trouble for them, especially during lockdown!
Take care, and stay safe x