General Terms and Conditions

Product descriptions and prices
Every effort is made to ensure that prices shown are accurate at the time you place your order. If an error is found, Japan Crafts will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling.

All items are offered subject to availability. If on receipt of your order, the item(s) you have ordered are not in stock, Japan Crafts will inform you as soon as possible, giving you the option to have them placed on back-order for dispatch when returned to stock, or an alternative may be sent. Otherwise, a reduction in payment equal to the value of the out of stock items will be made.

Photographs
We have gone to great lengths to illustrate our products, but each image should be viewed in conjunction with the descriptive text and will, of course, be limited by the screen settings of your own monitor screen.

Payment
We ask for payment in advance of posting. This is be by credit/debit card, via our secure shopping system. Please telephone 07740 577718 for further details of paying by cheque, in which case your order must be at least £10 before P&P. CHEQUES MUST BE MADE OUT TO KATIE CHAPLIN. For security reasons, we bank cheques on receipt. If you are shopping from outside the United Kingdom, please EMAIL FOR P&P BEFORE YOU ORDER. This will prevent unnecessary Paypal charges on both sides.

Shipping / Postage & Packing
Postage and Packing charges are free for UK ORDERS ONLY. Please contact us for international shipping BEFORE you place an order.

The goods you order will be delivered to the address you give when you place your order. We aim to dispatch all orders within two working days, provided no additional security checks are required and all stock items are available. During busy times, or for bespoke orders, this time frame can increase. A working day is any day other than weekends and bank or other public holidays.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Japan Crafts will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Japan Crafts will inform you as soon as possible.

If a carrier is used, upon receipt of your order you will be asked to sign for the items received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any claim for replacement or refund that you make thereafter.

Your Right of Cancellation (Distance Selling Regulations)
You have the right to cancel the contract at any time up to the end of 7 working days after you receive your order (see below).

To exercise your right of cancellation, you must give written notice to Japan Crafts by letter or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning them to Japan Crafts at your own cost. The items must be returned to: Japan Crafts, Willow House, Newton le Willows, Bedale, North Yorkshire, DL8 1SJ. You must take reasonable care to ensure the items are not damaged in the meantime or in transit.

Once you have notified Japan Crafts that you are cancelling the contract, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items. If you do not return the goods as required, Japan Crafts may charge you a sum not exceeding the direct costs of recovering the items.

Returns and Refunds
If we make a mistake with your order, or if the goods received are in some way faulty, simply return the item and we will replace it with the correct one. We will pay your return postage costs.

If you change your mind for any other reason, we are happy to exchange items, refund or credit your account, provided the goods are returned to us within 14 days of their receipt, in the original packaging and in a saleable condition. We regret, however, that we cannot, in this case, refund return postage costs.

Out of Stock Items
Sometimes, items are, for a variety of reasons, temporarily out of stock. We try to alert you to this fact on the website, but just occasionally, demand exceeds supply. If a product you have ordered is out of stock, we tell you about the problem, dispatch the rest of your order as normal, and place the out of stock item on back order. We try to estimate when new stocks will arrive and always give you the option of cancelling the out of stock item, if you would prefer not to wait. The out of stock item will be forwarded to you immediately it becomes available, without further shipping charges.

Limitation of Liability
Japan Crafts’ total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. Nothing in these conditions excludes or limits the liability of Japan Crafts for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.

If you are a business customer
Japan Crafts shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

Data Protection
Japan Crafts will take all reasonable precautions to keep the details of your order and payment secure but unless Japan Crafts is negligent, we will not be liable for unauthorised access to information supplied by you.

Applicable Law
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.